FAQS

Frequently Asked Questions

1. What types of products can I customize?

We offer a wide range of customizable products including apparel, accessories, and more. 

2. How does the customization process work?

Simply choose a product, select your preferred options (such as color, size, or material), and upload your design or text. You’ll see a live preview before placing your order.

3. Can I use my own design or logo?

Absolutely! You can upload your own artwork, logo, or images directly through the product page. Just make sure the file meets our upload requirements for quality and format.

4. What file types do you accept for custom designs?

We accept PNG, JPG, SVG, and PDF formats. For the best quality, we recommend high-resolution files (300 DPI or higher).

5. Do you offer design assistance?

Yes! If you need help with your design or want something professionally created, our in-house design team can assist for a small fee. Contact us to learn more.

6. How long does it take to receive my custom order?

Production typically takes 3–7 business days. Shipping times vary based on your location and shipping method. You'll receive tracking details once your order ships.

7. Can I cancel or change my order after it’s placed?

Because our products are made to order, we can only accommodate changes or cancellations within 12 hours of placing your order. Contact us as soon as possible.

8. What if there’s an issue with my order?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We’ll make it right with a replacement or refund.

9. Do you offer bulk or corporate orders?

Yes, we do! We offer discounts for bulk, event, or corporate orders. Contact us with your details for a custom quote.

10. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location.